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Why Empathy Is Key for Your Relationships

Here is a true story. Last summer in New York I was at a crowded bar when I saw a girl in a green skirt out of the corner of my eye. We made eye contact and I walked over to introduce myself. Just as I opened my mouth to say something, a woman stepped in between us and whispered soberly in the girl's ear: "Mom just called... the cancer is back." The girl's drink clinked down on the table as she brushed past me. I went outside and found her sitting on a bench down the street, with her face buried in her hands. I walked up slowly and sat down next to her. I took two deep, slow breaths, and looked at her. "I'm sorry," I said. "That must be hard." The girl continued crying and didn't say...

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